MTN Ghana has issued a fresh public warning over the rising threat of online scams and phishing attacks targeting mobile phone users through suspicious links circulated on WhatsApp, SMS messages, emails and fake websites.
The telecommunications giant cautioned customers against clicking on unverified links, stressing that cybercriminals are increasingly disguising themselves as trusted institutions, family members, friends, banks, government agencies and corporate organisations in attempts to steal personal and financial information.
According to MTN Ghana, many of the fraudulent messages are designed to create panic or excitement by falsely informing victims that they must urgently verify their accounts, claim prizes, update personal details or respond immediately to avoid account suspension.
The company warned that unsuspecting users who click on such links risk exposing sensitive personal information, including passwords, PINs, banking details and mobile money credentials to criminals.
In a public advisory, MTN Ghana urged customers to remain vigilant and avoid acting impulsively when they receive suspicious messages or links from unfamiliar sources.
“Don’t click hastily,” the company cautioned, advising customers to avoid opening links sent through WhatsApp, SMS or email from unknown numbers or suspicious contacts.
The telecom operator further warned the public to be highly suspicious of messages that create urgency, fear or unrealistic promises.
“Be skeptical of messages that create a sense of panic, offer ‘too good to be true’ prizes, or demand immediate action to verify your account,” MTN stated.
The company also advised internet users to pay close attention to website security indicators before entering any personal information online.
According to MTN, legitimate websites handling sensitive information should begin with “https://” and display a secure padlock symbol on the browser bar.
Customers were further encouraged to independently verify suspicious messages instead of replying directly or using phone numbers and contacts provided in such messages.
MTN Ghana stressed that fraudsters often rely on deception and emotional pressure to trick victims into disclosing confidential information.
The company reiterated that it would never request customers’ passwords, PINs or full bank card details through text messages, links or social media platforms.
“MTN Ghana will never ask for your password, PIN, or full credit card details via a text link or social media message,” the company emphasised.
Customers were advised to use only official applications and websites when accessing financial or telecommunications services instead of relying on links shared through unsolicited messages.
The warning comes amid growing concerns over cyber fraud and mobile money scams in Ghana, where criminals continue to exploit increasing digital transactions and smartphone usage.
Cybersecurity experts have repeatedly warned that phishing attacks remain one of the most common methods used by fraudsters to gain unauthorised access to personal accounts and financial information.
MTN Ghana urged customers who suspect fraudulent activity or believe their information may have been compromised to immediately contact the company’s customer support centre by calling 100 or report the matter to the police on 0800311311.
The telecom company assured customers that protecting their personal information and digital security remains a top priority as cyber threats continue to evolve.
