The Digital Chamber of Ghana has thrown its support behind the Bank of Ghana’s decision to revoke the Dedicated Electronic Money Issuer (DEMI) licence of Zeepay Ghana Ltd, while assuring the public that Ghana’s digital payments ecosystem remains stable and resilient.
In a statement issued following the central bank’s announcement, the Chamber said it recognised the Bank of Ghana’s statutory mandate to safeguard the integrity, stability and soundness of the country’s payment system, as well as protect consumers.
The Chamber described Zeepay as a valued member that has made significant contributions to the growth of digital payments, financial inclusion and cross-border remittances in Ghana and across Africa.
However, it said it respected the authority of the Bank of Ghana to take regulatory action where necessary in accordance with the law.
“The Chamber recognises the Bank of Ghana’s statutory mandate to safeguard the integrity, stability and soundness of the country’s payment system, while ensuring the protection of consumers,” the statement said.
Working with BoG
The Digital Chamber disclosed that it had been working closely with the Bank of Ghana throughout the regulatory process and remained in active engagement with the central bank and its member institutions to manage the situation responsibly.
It said the shared priority was to protect affected consumers, agents and merchants while implementing measures to minimise disruptions and maintain public confidence in Ghana’s digital payments ecosystem.
The Chamber therefore appealed to customers, agents and merchants affected by the revocation to remain calm and comply with the guidance issued by the Bank of Ghana.
It advised them to seek assistance only through the official customer support channels established by the central bank, including its complaints hotline 0593974486 and email address Complaints.office@bog.gov.gh.
Digital payments remain resilient
The Chamber stressed that the regulatory action was institution-specific and should not be interpreted as a sign of weakness within Ghana’s digital finance industry.
It noted that the country’s digital payments ecosystem remains supported by a robust regulatory framework and a wide network of licensed service providers committed to compliance, innovation and responsible financial services.
“The regulatory action relates to a specific institution and should not be interpreted as a reflection of the resilience of Ghana’s broader digital payments ecosystem,” the statement emphasised.
The Chamber reaffirmed its commitment to working with the Bank of Ghana, industry players and other stakeholders to strengthen governance, enhance consumer confidence and support the continued growth of Ghana’s digital economy.
