In the wake of a cybersecurity incident, MTN Group is urging all customers to remain vigilant and strictly adhere to best security practices.
The company emphasized that while investigations are still ongoing, proactive steps by customers are essential to safeguarding personal information.
MTN has advised customers to keep their MTN, MoMo, and banking applications updated, use strong and unique passwords, and change them regularly.
Customers are also urged to exercise caution when dealing with suspicious messages and links and to avoid sharing sensitive information such as passwords, PINs, and one-time passwords (OTPs).
Additionally, MTN recommends activating multifactor authentication wherever possible for added protection.
Despite the incident, MTN has assured its customers that all its platforms remain fully operational.
The company stressed that the confidentiality, integrity, and availability of its systems remain central to its operations and service delivery.
MTN continues to monitor its environment closely to protect its network and customers.
Although investigations are at an early stage, initial findings suggest that the data of about 5,700 MTN Ghana customers may have been affected.
MTN has pledged to contact each affected customer directly and is working closely with leading cybersecurity experts to conduct a thorough forensic investigation.
The company reaffirmed that it is following established security protocols and has devoted the necessary resources to fully resolve the matter.
MTN reiterated that the privacy and protection of customer information remains its highest priority.
The company is taking every possible step to contain and manage the situation carefully and responsibly.
MTN also committed to providing regular updates and guidance to customers as the investigation progresses.
Customers who require further information or support are encouraged to contact MTN’s customer care team by calling the toll-free number 100.